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FREQUENTLY ASKED QUESTIONS

What is your return/exchange policy? How do I return/exchange a Thomas & Co. order?

We gladly accept merchandise for return, provided the:
● Tags are still attached to the item(s)
● Item(s) have not been washed, worn, or altered
● Item(s) are accompanied by their original invoice/receipt
● Item(s) are in new condition
● Item(s) are returned or exchanged within 30 days.

Items marked as Final Sale are not eligible for return or exchange. Please note: Thomas & Co. socks are final sale and therefore not eligible for return or exchange.

To make an exchange or return please email us at [email protected] with your name and order number. We will send you a prepaid shipping label for the item(s) you wish to return or exchange.

At Thomas & Co. we did not build the cost of the return shipping into the pricing of our merchandise to ensure our clients receive the most honest values for our products. With this in mind, please note that for every return, a postage fee will be subtracted from your refund to help cover the cost of the return shipping. Exchanges are not subject to a postage fee.

What are my payment options?

At Thomas & Co. we accept the following payment options:
● VISA
● Mastercard
● Paypal
● Interac

How do I check my order status?

Once your order ships, we’ll email your tracking information so you can follow along. To review your order or return status, click here.

How much of my purchase will be donated? And where will it be donated to?

10% of net profit will be donated. 5% to the Thomas C. Zachos Chair of Mitochondrial Research at the University of Toronto. The other 5%, you can select from our contribution list of initiatives which will continue to grow each month:

Mitochondrial Innovative Initiative

● No More Starving Artists Food Rescue 

 

To follow along and remain updated with our contributions to the community visit the Faces of Bold Courage Page or follow us on instagram @thomas.andco.

What should I do if one of my items has a quality issue?

If your item has a quality issue please email us at [email protected] with details about the issue, a picture of the product, your name, and order number.

How do I know my size?

Please see our size charts below for more detailed information on the sizes and measurements of our products.

OG HOODIE SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WIDTH 20” 22” 24” 26” 28”
LENGTH 26” 27” 28” 29” 30”
SLEEVE 35” 36” 37” 38” 39”

THE HEYDAY TEE SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 40” 42” 44” 47” 50”
SLEEVE LENGTH 18 ⅜” 18 ⅝” 19 ⅛” 19 ⅞” 20 ⅝”

 

THE ESSENTIAL OVERSHIRT JACKET SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 39” 42” 45” 48” 52”
SLEEVE LENGTH 32 ¾” 33 ¼ ” 34” 34 ½ ” 35 ¼”

 

THE ESSENTIAL CHINOS SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 30 ½” 32 ½” 35 ½” 38 ½” 41 ½”
INSEAM 32” 32” 32” 32” 32”

*Please note that the back waistband is elastic for your ease, comfort, and a better fit. 

THE SERENDIPITY TEE SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 40” 43” 45” 47” 50”
SLEEVE LENGTH 18” 18 ¼” 18 ½” 19” 20”

 

THE REPLENISH QUARTER ZIP SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 40” 43” 46” 48” 53”
SLEEVE LENGTH 29 ¾” 33” 33 ¼” 34 ½” 36”

 

THE REPLENISH PANT SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 29”  31” 34” 36” 40” 
INSEAM 29” 30” 31” 32” 32”

 

THE REPLENISH SHORT SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 29”  31” 34” 36” 40” 
INSEAM 7 ½ ” 7 ½ ” 7 ½ ” 7 ½ ” 7 ½ ”

THE LABELLING TEE SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 38” 41” 44” 47” 50”
SLEEVE LENGTH 16 ⅝” 17” 17 ⅛”  17 ½” 18 ¾”

 

THE CONTENTMENT JOGGER SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 29” 31” 34” 36” 40”
INSEAM (WITH CUFF) 27 ½” 28 ½” 30” 31” 31”

*Please note that the waistband is elastic and has drawstrings for your ease and comfort. 

 

THE FUNDAMENTAL SWEATSHORT SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 28” 30” 32” 35” 38”
INSEAM 7” 7” 7” 7” 7”

*Please note that the waistband is elastic and has drawstrings for your ease and comfort. 

 

THE FUNDAMENTAL SWEATPANT SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
WAIST 28” 30” 32” 34” 38
INSEAM 29” 30” 30” 31” 31”

*Please note that the waistband is elastic and has drawstrings for your ease and comfort. 

 

THE CONTENTMENT CREWNECK & FUNDAMENTAL SWEATSHIRT  SIZE GUIDE

SIZE SMALL MEDIUM LARGE X-LARGE XX-LARGE
CHEST 22” 24” 26” 27 ½”  29”
SLEEVE LENGTH 35” 36” 37” 38” 39”

*Please note: these are naturally oversized and give a boxier fit than the OG hoodie collection. 

What is Thomas & Co. doing for the environment?

At Thomas & Co.
● Our retail tags are made with eco-friendly paper.
● Our bio-PP tag fasteners are biodegradable. Once in soil they will degrade in less than a year without leaving behind harmful substances.
● We use either compostable or 100% recyclable mailers to get you your products.
● We work hard to select fabrics that are locally and sustainably sourced here in Canada. Some of which include bamboo, organic cotton, and viscose that comes from certified and renewable wood sources.
● We work with manufacturers that provide safe and clean work environments for their employees and do their best to reduce emissions and waste.

Why can socks only be purchased along with a clothing item?

● In order to give you the fairest price for the socks, and to ultimately save you & us money on shipping costs, our socks can only be bought with other merchandise. There’s no other way for us to justify the shipping costs, so this way, it’s on us!
● Thomas & Co would add that our socks are durable, comfortable and long lasting. You’re going to love them.

Is shipping free?

Shipping within Canada and the mainland USA is free on all orders. Unfortunately, we are currently unable to cover international shipping costs and ship internationally. If you are located internationally and want to place an order, please reach out to us via email.

What is the difference between the Contentment Crewneck and the Fundamental Sweatshirt?

The only difference between the crewneck and the fundamental sweatshirt is the hood and the front pocket on the sweatshirt. The fit, colour options, and embroidery are the same!

What is the difference between the Contentment Jogger and the Fundamental Sweatpant?

The contentment jogger is tapered, has one back pocket, and a thicker non-elastic cuff at the bottom, whereas the fundamental sweatpant is not tapered, has no back pocket, offers a baggier fit, and has a thinner elastic cuff at the bottom.